Mail-In Services
Consolidated Electronics International will accept units shipped to us via UPS, RPS, FedEx, USPS and
truck freight. If your unit is under
manufacturer’s warranty or an extended warranty, a copy of the receipt or service
contract is required before work can begin.
Please check the brands we repair
under warranty as
well as the extended warranties
we honor before
shipping your warranty product. If you
are not sure if we can cover your product under warranty please contact our
office at (919) 821-5152 or (888) 821-5152 or you may e-mail us at service@consolidatedelectronics.com.
Products We Accept via Mail-In Services – LCD Projector, DLP Projector, LCD Panel TV less than 30”,
Home Audio Equipment, Car Audio Equipment, TVs less than 25”, TV-VCR/DVD Combo,
VCR, DVD Player/Recorder, VCR / DVD Combo, VHS/C Camcorder, VHS Camcorder, 8mm
Camcorder, Mavica Brand Digital Camera, Broadcast / Industrial Camera &
Monitor, Industrial / Professional Mixing Equipment, Time-Lapse VCR.
Plasma Panel (ACCEPTED via TRUCK FREIGHT ONLY.)
If your item is not listed please contact our office to confirm we
can service your item and ensure proper routing.
Shipping – Cover the unit
with a plastic bag if possible. This
will stop the packing material from entering the unit and causing additional
damage. Ensure the unit is well packed
and padded with at least three inches of packaging on all six sides. Include our convenient and easy printable shipping
form with the advance payment, contact information, and a description
of the units malfunction. The more
descriptive you are the more likely it is we will be able to isolate the
problem quickly. We highly recommend
you insure your package against shipping damage with whichever shipper you
choose.
How much will it cost? There is a minimum non-refundable bench
fee for out of warranty products of $35.00 - $120.00 depending on your product. The printable shipping
form lists the corresponding rate for each item. This bench fee covers diagnostics and most
minor repairs. If the repair is
estimated to be higher than the approved minimum bench fee then we will stop
repairs and contact you with an estimate.
If the repair can be done for the minimum bench fee then we will
complete repairs and contact you to arrange delivery. Our goal is to provide you with the fastest and most cost
effective service possible.
Our Warranty – “Workmanship performed and materials
replaced are warranted for ninety days after the date of completion (thirty
days for work done under manufacturer or extended warranty coverage.) If trouble develops in work performed or
parts replaced, no charge will be made for replacement of defective parts. This warranty does not cover any
transportation or handling fees.
Misuse, failure due to external sources (power surges, acts of God,
water, sand, bug infestation, etc.), or opening of the unit by unauthorized
personnel voids this warranty.”
Repair Time – Normal repair
turnaround time is 3-5 days. This does
not include shipping times, back ordered parts, holidays or weekends. We make every effort to repair and return
units as quickly as possible. You may
always check on the status of your repair through our online form – Check Status of
Repair.
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